In the context of Higher Education, user activity data, derived from the way people use libraries, virtual learning environments, student registries and similar services, are potentially a valuable source of business intelligence that can support improvements in services and policy, as well as the efficient management of resources. While such data have decided potential, there are technical, legal and other issues to be borne in mind. JISC
is offering a workshop entitled Gaining business intelligence from user activity data for senior managers and practitioners working in libraries, teaching and research to be held on 14 July 2010 in London. Further details are available.