Details of the second workshop which was held as part of  UKOLN’s Evidence, Impact, Metrics activity are given below.

Title: Institutional and Social Web Services:  Evidence for Their Value

Date: Tuesday 7  December 2010

Venue:  Birkbeck, University of London

Background:

The initial workshop in the Evidence, Impact, Metrics series will address ways of gathering evidence for the value of institutional Web services. This second workshop will provide an opportunity to review the approaches which have been described at the initial workshop and explore how such approaches can be applied elsewhere.  The workshop will then explore ways of gathering evidence of the value of institutional use of services outside the institution, such as Social Web services.The workshop will provide participants with an opportunity to describe current activities in these areas and listen to a number of case studies.  During the workshop participants will  hear about a methodology which relates the evidence of usage of services to the value provided by the services and explore how this methodology can be used to reflect institutional needs and priorities.   The implementation of this methodology in an institutional dashboard will be described.  The workshop will conclude by exploring ways in which such approaches can be embedded within an institution and the benefits which can be gained from using shared approaches across the sector.

Draft Timetable:

Outcomes

This event aims to:

• Provide an opportunity for participants to identify ways in which evidence can be gathered to demonstrate the value of institutional Web services.
• Identify the requirements for tools which can provide an analysis of accompanying data.
• Understand ways in which such tools can be implemented.
• Explore ways in which such analyses can be standardised.

Note that a summary of the comments made by the participants at the workshop is available.